Public offer (Terms of Service)

This public offer (the “Offer”, the “Agreement”) is made by the owner of the website https://nashconnect.me (the “Contractor”) to the user of the website and the Nash service (the “Customer”, also referred to as the “Buyer”). It constitutes an offer to enter into a contract for the provision of services and sets out the main terms of providing services through https://nashconnect.me and related applications. By taking steps to purchase services, the Customer accepts this Agreement (acceptance of the offer).

1.1. The public offer is the Contractor’s proposal addressed to an indefinite circle of persons to conclude a distance contract for services on the terms contained in this Offer, including annexes and links to other documents on the Website.

1.2. An “Order” means the Customer’s decision to order Nash services via https://nashconnect.me by selecting a plan and paying; placing and paying for the Order constitutes full and unconditional acceptance of this Offer.

1.3. The Contractor provides secure Internet connection services (traffic encryption and related features), software, applications and informational materials available to the Customer, including with the involvement of third parties (hosting, payment and other subcontractors) as permitted by law and this Agreement.

1.4. “Plans” or “Tariffs” means the pricing for services published on https://nashconnect.me (including the pricing section and the customer account area).

2.1. The Customer places an order via https://nashconnect.me or Nash applications by selecting a plan. Payment of the order confirms acceptance of this Agreement.

2.2. By entering into the Agreement, the Customer confirms that: (a) they have read and agree to this Agreement in full; (b) they consent to the collection, processing and transfer of personal data as set out in the Personal data processing policy, published at https://nashconnect.me/privacy.

3.1. Prices are shown on https://nashconnect.me in the pricing section and/or in the Customer’s account at the time of order.

3.2. The Contractor may unilaterally change prices for any plan for new orders by publishing updates on the Website or in the account, unless prohibited by applicable law.

3.3. The price of an order that has already been paid may not be changed retroactively, except as expressly required by law or by a separate agreement.

3.4. The Customer’s payment obligation is fulfilled when funds are received in full by the Contractor (or its payment agent) according to the selected plan.

3.5. Payments are made using the methods indicated on https://nashconnect.me at checkout (bank cards and other available methods).

4.1. All refund requests must be sent to the Contractor’s technical support: email support@nashconnect.me and the channels listed on “Contacts” (https://nashconnect.me/support). Please include your account email, payment date, and payment method.

4.2. If the Customer has paid for a subscription in good faith but has not actually started using Nash services (has not connected through the official apps or otherwise has not generated meaningful usage according to the Contractor’s records) and submits a refund request within 14 (fourteen) calendar days of the payment date, the Contractor may, after verification, refund the full amount paid by the same or another agreed method, unless applicable law or payment rules provide otherwise.

4.3. If the services have actually been used (connections to servers, substantial traffic volume, etc.), a full refund is not guaranteed; the Contractor reviews such requests on a case-by-case basis. Review typically takes up to 10 business days from receipt of complete information.

5.1. Orders are placed via https://nashconnect.me, Nash apps, or other means offered by the Contractor (including invoices or payment links sent to the Customer’s email where available).

5.2. When ordering on the Website, the Customer must provide a valid email address and maintain access to it for login codes and notices.

5.3. If additional information is required, the Contractor may request it from the Customer. If the Customer fails to provide necessary information, the Contractor is not liable for inability to render services properly for reasons attributable to the Customer.

5.4. The Customer is responsible for the accuracy of information provided when placing and paying for the order.

5.5. The Agreement is deemed concluded when the order is placed on the Website (or in the app) and payment is received from the Customer, unless a product-specific rule provides otherwise.

5.6. If the Customer has not disabled subscription auto-renewal in the account at https://nashconnect.me/cabinet and has not notified the Contractor at support@nashconnect.me to stop renewal, the order may renew for the next period with automatic charges according to the plans in effect on the renewal date. Recurring payment terms are set out in the Recurrent payment agreement at https://nashconnect.me/recurrent-payments.

6.1. Services are provided as described on https://nashconnect.me and in Nash apps, subject to the selected plan.

6.2. The service is intended to provide a secure connection and improve confidentiality and security of data transmission, including on public Wi‑Fi and mobile networks.

6.3. The Customer agrees to use the service in accordance with applicable law.

7.1. The Customer may discontinue the services at any time. Services already rendered are paid in full according to the plan until the date of termination, unless applicable law or the Contractor’s refund policy provides otherwise.

7.2. If the Customer has not contacted the Contractor in writing (including email to support@nashconnect.me) to terminate the Agreement and has not disabled the subscription in the account, the Agreement may remain in force until terminated by mutual consent or on grounds set out in this Offer and applicable law.

7.3. The Contractor may restrict or suspend services in case of misuse, including:

(a) use of the service in violation of the laws of the Russian Federation or other states;

(b) sharing individual access keys or credentials with third parties (except as expressly permitted by the plan and the Contractor);

(c) exceeding a traffic quota of 500 gigabytes per 30 calendar days — access may be automatically suspended; the Customer may contact the Contractor at most once every 30 days to request an increase to up to 1 terabyte per 30 days, where technically and under policy the Contractor can grant it;

(d) repeated abuse of trial periods — the Contractor may end trial access early, move the Customer to a paid plan, or block the account in accordance with service rules.

8.1. The Customer agrees not to use the system for spam, port scanning or running open relays in violation of rules and law, for bulk mailing (even if messages are sent through another server), or for attacks against third-party computers or networks.

8.2. Coverage, speed and quality may vary. The Contractor uses reasonable efforts to keep the service available, except for maintenance and repair. The service may be unavailable due to factors outside the Contractor’s reasonable control (force majeure, third-party failures, network limits, interference, signal loss, etc.).

8.3. The Contractor is not liable for loss of data or messages or incorrect display of resources due to third-party network issues. The Contractor may set usage limits to protect customers and infrastructure. Stated speeds are indicative; actual speed depends on network configuration, load, compression and other factors. The Contractor does not guarantee absence of delay or packet loss and is not liable for indirect damages to the extent permitted by applicable law.

9.1. The Contractor may amend this Offer by publishing a new version at https://nashconnect.me/terms. Material changes may also be communicated via the account interface or email where technically feasible.

9.2. Questions and contacts: support@nashconnect.me, “Contacts” at https://nashconnect.me/support.

9.3. The following documents also apply: Personal data processing policy, Recurrent payment agreement.